FAQ – EN

Practical Info

  • You’ll navigate the courses independently while operators are present in the park. It’s a 100% secure environment, with a carabiner system ensuring you’re always attached.
    Reassuring for children, adults, and guardians who stay on the ground!

  • You’re about to embark on new adventures in a natural setting at the Lac des Montagnès leisure base and share plenty of emotions. Are you ready?

Gigi Snack

A snack bar / drink stall is open to everyone (strollers, visitors, climbers, vacationers) on the park terrace.

pique nique
A picnic area reserved just for our adventurers.
Tables and a barbecue area can be reserved.
parc ombragé
Shaded spaces make it pleasant during hot periods.
A “cool zone” under the aqua-tyro for relief from the heat.
Gigi Hamac

Relaxation area with hammocks, deckchairs, and nets available for visitors.

parking
Free parking is reserved for our guests during opening hours.
Portail (gate) closes at 7:30 PM.
sanitaires
Restrooms available to customers (accessible to mobility-impaired visitors).
casier

Lockers: free non-secure ones, or secure lockers for €2 (key deposit). For large or valuable items—ask at reception.

verres ecocup

Reusable drink glasses are available, with a €1 deposit. You can keep them or return them.

First-aid kit available at reception for minor injuries.

zone fumeur
Smoking area located on the terrace and in the picnic corner. Smoking is forbidden on the aerial-tree-courses.
animaux
Pets are welcome, if kept on a leash.
porte clé

Souvenirs: keychains with carabiner (€2), reusable glasses (€2.50), backpack (€7), bandana (€5).

Recommended Gear & Safety

Tenue de sport

  • Wear weather-appropriate clothing.

  • Closed, comfortable shoes.

  • Long hair and prescription glasses should be secured / tied back.

  • Backpacks not allowed on the courses.

  • Gloves are sold at reception for safety and comfort.

  • Avoid jewelry, scarves, handbags, or other valuables that could fall.

  • For your valuables use secured lockers if desired.

Weather Conditions

  • The courses are usable in light rain… the trees offer some shelter.

  • In case of thunderstorms or strong winds, the aerial courses will be closed to the public.

  • Contact us if in doubt about weather conditions before visiting.

⚠️ Accessing the park means accepting the internal regulations. ⚠️

Internal Rules & Safety

Other informations

Equipment

All participants get protective gear provided by us (harness, lanyards, carabiners, continuous lifeline gear). It is checked before and after each use and meets safety standards.

Mandatory safety briefing

Before starting, everyone – even those with prior experience – must attend a safety briefing. Either via a ~5-minute video or with a certified operator who will explain how to use the equipment and safety rules.

Test Course

A ground-level introductory course to try the gear, familiarize with what’s ahead. Operators will check that you understand safety instructions and assess your ability to use the system safely.

Courses

You’ll proceed independently on the various aerial courses. The continuous lifeline system is simple to use, adapted for all, but requires attention. You’ll be clipped in at the start, remain attached across the route, and only detach when you return to the ground.

Signage at each section helps you know what to do. We recommend doing the courses in increasing order, since they’re designed to build in challenge.

Staff

All staff are certified [CQP OPAH] and trained in professional rescue techniques. They explain operations, guide, and support your autonomy. They are present throughout the courses for safety.

Quality & Certification

  • Equipment is CE-certified; regularly inspected.

  • The design, construction, and realization of all games and workshops were done by “INDY parc développement,” respecting the standard NF EN 15567.

  • Independent certified bodies perform annual checks of installations and equipment.

  • A yearly phytosanitary inspection of trees is carried out by a forestry expert: checking their health and suitability for hosting the courses.

  • We are affiliated with the Active Leisure Syndicate (SLA) which collaborates with authorities, insurance firms, manufacturers, etc., to improve park safety.

Logo SLA

All accreditation documents, certification details, internal rules, and staff diplomas are displayed and freely accessible at park reception.

Frequently asked questions

  • How do I get to Lac’Cro Parc?
    From Mazamet: take D118 toward Carcassonne. The park is on the Lac des Montagnès leisure base; entrance is after the snack-bar “Le Choupa,” through the green gate.

  • What payment methods are accepted?
    Credit card, cheque, cash, ANCV vouchers, and “Actobi” sport vouchers.

  • Is the entry valid all day?
    Yes — you get unlimited access to the aerial courses (expect 1 to 4 hours depending on package, season, and how busy it is). You may repeat courses multiple times. However, once you leave the park, it is final.

  • Is there parking?
    Yes, free parking is provided for park guests. It is not monitored; we are not responsible for theft or damages to vehicles.

  • Can I store my things?
    Yes — there are free non-secure lockers, and secure lockers for a small fee (€1) for valuables.

  • Can I eat on site?
    Yes — picnic tables, shelters, barbecue zone are available for adventurers. Also, fast food snacks (fries, paninis, waffles, nuggets, drinks, ice cream…) are available on site.

  • Can visitors who don’t climb still access the park?
    Yes — non-participants can stay on the ground to take photos, encourage climbers, etc.
    Visitor entry fee is €1.

  • What if it rains / bad weather?
    In moderate rain, the courses are usable with proper dress. In case of thunderstorms or strong winds, the courses are closed. Always check with us if unsure.

  • Is there an age limit?
    No fixed maximum age. But the courses are designed depending on height. Young adventurers must be at least ~0.85 m (≈ 2 years old) to access the Adventure Garden.
    Good physical condition is needed for some courses.

  • Is this activity dangerous?
    It is physical — minor bumps are possible. Safety features like continuous lifeline prevent detachment or falls from aerial courses. Gloves are strongly recommended for Adventure and Sensation options.

  • Can people with health conditions participate?
    Activities are not allowed for pregnant women, or anyone under the influence of alcohol, drugs, or medication that affect capacities. Participants must be in good physical and mental health; severe mobility, cardiac, respiratory or post-surgical issues may present risks. See our internal rules for more detail.

  • Can everyone do the 200m zip-line (“Tyro Frissons”)?
    That course is sporty — you must be at least 1.50 m tall to access it. It is strongly discouraged for people over 100 kg for safety reasons.

  • I’m afraid of heights — are there low-level courses?
    Yes, the Discovery level courses are close to the ground. Also, adults may access the “Pitchoun” courses to get used to height sensations. Our staff can help and guide.

  • Do I need to wear a helmet and gloves?
    Helmet is not required, gloves are not mandatory but strongly encouraged — especially for Adventure and Sensation levels. You can bring your own or purchase them at reception.

  • Is there a weight limit?
    Yes, general maximum is ~130 kg for most aerial courses. For the “Tyro Frissons” (P6), limit is ~100 kg. These are approximate; access also depends on physical condition, fitness, and ability.

  • Image / Photograph policy?
    All people entering the park may be photographed or filmed for commercial illustration. By entering, you accept our internal regulations and release Lac’Cro Montagn’Yes from claims related to image rights.
    Amateur photography for personal / family use is allowed; professional use requires park authorization.